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Privacy & Usage Policy

Your data is safe with Fzah — we know your privacy is precious, so we treat your data with complete confidentiality, as if it were our own.

Your data is in Fzah's "vault"

At Fzah, we believe trust is the foundation of any successful relationship. That's why we handle your personal data with the utmost care and confidentiality. This policy explains what data we collect, why we need it, how we use and protect it, and your rights regarding your personal data.

We are committed to the provisions of the Saudi Personal Data Protection Law (PDPL) and related regulations.

1. Who we are

  • Trade name: Fzah
  • Website: fzah.sa
  • For privacy or personal data inquiries:
  • Email: privacy@fzah.sa
  • WhatsApp:

2. Data we collect

We only collect the data necessary to review your request, contact you, and provide our services. This may include:

  • Full name
  • Mobile number
  • Age
  • Residency status (citizen or resident)
  • Monthly salary
  • Monthly commitments
  • Whether you have a real estate loan
  • Employer type and employment sector
  • Requested device or product type
  • Any additional information you choose to share with us

3. How we use your data

We use your data only for the following purposes:

  • Reviewing your request and assessing its eligibility.
  • Contacting you by phone or WhatsApp to complete procedures or request additional information.
  • Preparing offers or solutions suited to your needs.
  • Improving our services and customer experience.
  • Complying with legal and regulatory requirements in Saudi Arabia.
  • Protecting Fzah's and customers' rights and preventing unlawful use of the service.

4. Do we share your data with any other party?

We do not sell your data or share it with any marketing or advertising party. Some data may only be shared, when necessary, with:

  • Financing partners involved in providing the service, when necessary.
  • Technology service providers related to operating the website or communication and technical support systems.
  • Regulatory or supervisory authorities when there is an official and legally binding request.

5. Cookies

Fzah's website may use cookies and similar technologies to improve the user experience, analyze site performance, and better understand visitor behavior.

You can control cookie settings through your browser settings at any time.

6. How we protect your data

We handle your data as if it were our own, and take a range of security measures to protect it:

🔒
Global-standard encryption
We use modern security technologies to protect your data in transit and storage.
🔑
Restricted data access
Only personnel directly authorized to review your request can access your data.
🛡️
Ongoing protection
We regularly review our protection systems and security procedures to maintain the highest possible level of protection.

7. Your rights regarding your data

As the data owner, you have the right to:

  • Know what data we hold about you.
  • Request correction of any inaccurate data.
  • Request deletion of your data if the purpose for retaining it has ended and regulations do not require a specific retention period.
  • Withdraw your consent to data processing at any time, where legally possible.
  • Submit any inquiry or complaint related to your data privacy.

8. Data retention period

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable regulations in Saudi Arabia. Once the regulatory or operational need for it ends, it is deleted or securely destroyed.

9. Minors' privacy

Fzah services are intended for individuals aged 20 or older. We do not knowingly collect data from individuals under this age, and if discovered, such data will be deleted immediately.

10. Changes to this policy

We may update this policy from time to time in line with the evolution of our services or regulatory changes. Any updates will be published on this page along with the last update date.

Last updated: 2026-07-28